Zomato Customer Experience Associate Job : The Zomato Customer Experience Associate is a unique, fast-paced initiative aimed at grooming individuals for leadership roles within the customer service and operational verticals at Zomato. This program is not just an employment opportunity but a launchpad for future leaders in the food-tech industry. The ZAAP offers a dynamic, immersive experience where associates will address real-time customer challenges, work with cross-functional teams, and develop solutions that enhance customer satisfaction.
Zomato Customer Experience Associate Role Overview
As a part of ZAAP, you will begin your journey at the frontline, interacting directly with customers through various communication channels such as chats, calls, and emails. Your primary role will involve understanding customer pain points, resolving issues efficiently, and gathering insights that can help other Zomato teams create better products and services.
The program is designed to equip associates with the skills needed to transition into roles in sales, operations, program management, support, supply chain, and category management within a year. This opportunity is perfect for individuals who thrive in fast-paced environments, enjoy problem-solving, and have a passion for customer service excellence.
Work Location
Hyderabad
Delhi NCR
What We Offer
- Accelerated Career Growth:
Within a year, you’ll have the opportunity to transition into roles in sales, operations, program management, support, supply chain, and category teams. - Training & Mentorship:
Access to leadership training programs and ongoing mentorship from Zomato’s experienced leaders. - Dynamic Work Environment:
Work in a vibrant, fast-paced environment where innovation and creativity are encouraged. - Impactful Work:
Your contributions will directly impact customer satisfaction and business outcomes, giving you a sense of purpose and accomplishment.
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